End-to-End‌ ‌Retail‌ Solutions‌

One platform to manage on-demand orders:

receive, prepare, and deliver

Contact us

Flexible solutions

Secured

Online platform (Cloud)

Awfar Solutions

Awfar offers a wide range of subscription-based software modules to serve your business needs. Increase your sales, optimize your operations, and delight your customers.

Chat System

Cloud Call Center

e-Commerce Platform

Operation Platform

CRM

  • Chat System
  • Cloud Call Center
  • e-Commerce Platform
  • CRM
  • Operation Platform

Chat System

Convert your WhatsApp number into an advanced customer service center learn more

  • Unlimited number of agents
  • Messages auto-distribution
  • Speed-messages
  • Interactive chatbot
  • Customer tags and classifications
  • Broadcast messages
  • Agent performance and KPIs – Reports and analytics

Cloud Call Center

Awfar Cloud Call Center is ready for set-up in no time, scalable as per business needs

  • IVR
  • Automatic Call Distribution (ACD)
  • Call Recording
  • Real-Time Analytics Dashboard
  • Advanced Reporting System
  • Agent performance KPIs

e-Commerce Platform

Integrated with CRM & Inventory Modules

  • Shopping cart
  • Push notifications
  • Offers & promo-codes
  • Order Status
  • Shipment GPS tracking
  • Customer profile
  • Ready to launch in no time
  • Customer support chat
  • Pickup module
  • Shipment details

Operation Management Platform

One dashboard for all operations Integrated with CRM & Inventory Modules

  • Branches auto-distribution system
  • Branch management system
  • Delivery management system
  • Inventory module
  • Salesforce team management

Customer Relationship management (CRM)

Fully integrated CRM

  • Ordering module
  • Inquiry module
  • Complain module
  • Advanced reporting and analytics

Chat System

Convert your WhatsApp number into an advanced customer service center learn more

  • Unlimited number of agents
  • Messages auto-distribution
  • Speed-messages
  • Interactive chatbot
  • Customer tags and classifications
  • Broadcast messages
  • Agent performance and KPIs – Reports and analytics

Cloud Call Center

Awfar Cloud Call Center is ready for set-up in no time, scalable as per business needs

  • IVR
  • Automatic Call Distribution (ACD)
  • Call Recording
  • Real-Time Analytics Dashboard
  • Advanced Reporting System
  • Agent performance KPIs

e-Commerce Platform

Integrated with CRM & Inventory Modules

  • Shopping cart
  • Push notifications
  • Offers & promo-codes
  • Order Status
  • Shipment GPS tracking
  • Customer profile
  • Ready to launch in no time
  • Customer support chat
  • Pickup module
  • Shipment details

Operation Management Platform

One dashboard for all operations Integrated with CRM & Inventory Modules

  • Branches auto-distribution system
  • Branch management system
  • Delivery management system
  • Inventory module
  • Salesforce team management

Customer Relationship management (CRM)

Fully integrated CRM

  • Ordering module
  • Inquiry module
  • Complain module
  • Advanced reporting and analytics

The most important commercial fields

AWFAR can help you in

Pharmacies

E-Shops

Real Estate Companies

Restaurants

Analytics laboratories

Retail Activities

Our Customers

Contact Sales

Contact us for a detailed demo of our retail platform. Once you submit the form, one of our representatives will contact you within hours

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Awfar is a software company established in 2013 to revolutionize retail delivery operations through technology. A group of experienced industry veterans established Awfar to become a leading platform for retail operations management.

Branch addresses

7930, King Abdulaziz Road, Al Sahafa, 4497

2 C / 4, Sheikh Al-Shaarawy St., New Maadi, Cairo

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