End-to-End‌ ‌Retail‌ Solutions‌

One platform to manage on-demand orders:

receive, prepare, and deliver

Contact us

Flexible solutions

Secured

Online platform (Cloud)

Awfar Solutions

Awfar offers a wide range of subscription-based software modules to serve your business needs. Increase your sales, optimize your operations, and delight your customers.

Chat System

Cloud Call Center

e-Commerce Platform

Operation Platform

CRM

  • Chat System
  • Cloud Call Center
  • e-Commerce Platform
  • CRM
  • Operation Platform

Chat System

Convert your WhatsApp number into an advanced customer service center learn more

  • Unlimited number of agents
  • Messages auto-distribution
  • Speed-messages
  • Interactive chatbot
  • Customer tags and classifications
  • Broadcast messages
  • Agent performance and KPIs – Reports and analytics

Cloud Call Center

Awfar Cloud Call Center is ready for set-up in no time, scalable as per business needs

  • IVR
  • Automatic Call Distribution (ACD)
  • Call Recording
  • Real-Time Analytics Dashboard
  • Advanced Reporting System
  • Agent performance KPIs

e-Commerce Platform

Integrated with CRM & Inventory Modules

  • Shopping cart
  • Push notifications
  • Offers & promo-codes
  • Order Status
  • Shipment GPS tracking
  • Customer profile
  • Ready to launch in no time
  • Customer support chat
  • Pickup module
  • Shipment details

Operation Management Platform

One dashboard for all operations Integrated with CRM & Inventory Modules

  • Branches auto-distribution system
  • Branch management system
  • Delivery management system
  • Inventory module
  • Salesforce team management

Customer Relationship management (CRM)

Fully integrated CRM

  • Ordering module
  • Inquiry module
  • Complain module
  • Advanced reporting and analytics

Chat System

Convert your WhatsApp number into an advanced customer service center learn more

  • Unlimited number of agents
  • Messages auto-distribution
  • Speed-messages
  • Interactive chatbot
  • Customer tags and classifications
  • Broadcast messages
  • Agent performance and KPIs – Reports and analytics

Cloud Call Center

Awfar Cloud Call Center is ready for set-up in no time, scalable as per business needs

  • IVR
  • Automatic Call Distribution (ACD)
  • Call Recording
  • Real-Time Analytics Dashboard
  • Advanced Reporting System
  • Agent performance KPIs

e-Commerce Platform

Integrated with CRM & Inventory Modules

  • Shopping cart
  • Push notifications
  • Offers & promo-codes
  • Order Status
  • Shipment GPS tracking
  • Customer profile
  • Ready to launch in no time
  • Customer support chat
  • Pickup module
  • Shipment details

Operation Management Platform

One dashboard for all operations Integrated with CRM & Inventory Modules

  • Branches auto-distribution system
  • Branch management system
  • Delivery management system
  • Inventory module
  • Salesforce team management

Customer Relationship management (CRM)

Fully integrated CRM

  • Ordering module
  • Inquiry module
  • Complain module
  • Advanced reporting and analytics

The most important commercial fields

AWFAR can help you in

Pharmacies

E-Shops

Real Estate Companies

Restaurants

Analytics laboratories

Retail Activities

Our Customers

Contact Sales

Contact us for a detailed demo of our retail platform. Once you submit the form, one of our representatives will contact you within hours

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بداية التسجيل - Step 1 of 5

Awfar is a software company established in 2013 to revolutionize retail delivery operations through technology. A group of experienced industry veterans established Awfar to become a leading platform for retail operations management.

Branch addresses

7930, King Abdulaziz Road, Al Sahafa, 4497

2 C / 4, Sheikh Al-Shaarawy St., New Maadi, Cairo

إمكانية بناء برنامج مكافآت ذكي "نقاط الولاء" تقدر من خلاله تربط عملائك وتزوّد من مبيعاتك.

إمكانية التحكم في عمل العروض في الوقت اللي تحدده في فترة معينة.

إمكانية التحكم في عمل إشعارت داخل الموقع أو الأبلكيشن.

إمكانية ربط شركات التأمين المختلفة بعملية الطلب.

إمكانية ربط بوابات الدفع الالكترونية بالمنصة.